Bloom & Veg
FAQ & Policies
Quick answers for ordering, delivery, substitutions, refunds, payments, quality, and privacy.
Ordering
- Place orders through our website checkout anytime.
- If you need to edit or cancel, contact us as soon as possible after ordering.
- Once an order is prepared or dispatched, changes may be limited.
- Always include your order number when contacting support.
Delivery
- Delivery days, times, and fees are shown at checkout where available.
- Delivery areas and prices may vary by postcode.
- If there is a delay, we will contact you using your order details.
- If delivery cannot be completed, our team will arrange the next step with you.
Substitutions
- If an item is out of stock, we may substitute a similar item where appropriate.
- We try to keep substitutions as close as possible to the original product.
- If you prefer no substitutions, tell us in your order notes or message us.
Returns & Refunds
- Fresh and perishable items are handled case by case.
- If items arrive damaged, missing, or incorrect, contact us promptly.
- Eligible issues may be resolved with a replacement, refund, or store credit.
- Refund times depend on your payment provider and bank processing time.
Payments & Security
- Orders must be paid for at checkout before processing.
- Accepted payment methods depend on checkout options available on the day.
- If payment fails, the order is not confirmed until successful payment is made.
- Payment processing is handled through secure checkout providers.
Product Quality
- We aim to supply fresh, good-quality produce for every order.
- Shelf life can vary depending on the product and storage conditions.
- Please check your order on arrival and report quality issues quickly.
- We review all quality reports and resolve valid issues fairly.
Account & Privacy
- Your personal details are used to process and deliver your orders.
- We only keep information needed for customer service, legal, and order records.
- You can request updates or corrections to your account details.
- If you want account deletion, contact support and we will guide you through the process.
Need help? Use the Support Form and we’ll get back to you.
Find our delivery, returns, substitutions, and payment information in one place.